autoMATE by CommerceAI
auto-MATE is the industry's first Generative AI framework designed for Webex Contact Center. It helps organizations boost productivity and reduce operational costs by automating post-call tasks. It includes an extensive library of automated workflows such as call summaries, Auto-QA etc., all aimed at eliminating after-call-work.
- auto-Summary
- 100% auto-QA
- auto-Translation
- auto-Wrap Up Code
- 400+ more auto-MATE features
- Transcription
- Conversation metrics and analytics
- Audio Playback
- Redaction
- Voice Survey™
- Agent comparison, agent scoring
- Knowledge/playbook building
- 170+ Integrations
- Turn-key data models for business needs
- Role-based customizable dashboards
- Export to CRM/Tableau/Power BI
- Alerts, Reports
- AI-generated content for agent scripts and marketing
- 100+ languages supported
To get started, you need a Webex and Commerce.AI license. For pricing, customer references and to set up a demo contact ushttps://www.commerce.ai/contact.
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auto-MATE is the industry's first Generative AI framework designed for Webex Contact Center. It helps organizations boost productivity and reduce operational costs by automating post-call tasks. It includes an extensive library of automated workflows such as call summaries, Auto-QA etc., all aimed at eliminating after-call-work.
- auto-Summary
- 100% auto-QA
- auto-Translation
- auto-Wrap Up Code
- 400+ more auto-MATE features
- Transcription
- Conversation metrics and analytics
- Audio Playback
- Redaction
- Voice Survey™
- Agent comparison, agent scoring
- Knowledge/playbook building
- 170+ Integrations
- Turn-key data models for business needs
- Role-based customizable dashboards
- Export to CRM/Tableau/Power BI
- Alerts, Reports
- AI-generated content for agent scripts and marketing
- 100+ languages supported
To get started, you need a Webex and Commerce.AI license. For pricing, customer references and to set up a demo contact ushttps://www.commerce.ai/contact.
